Find out about accessible travel on London Overground and Docklands Light Railway (DLR) trains, by taking a journey with Lee from St Pancras International to Custom House. Lee travels with her guide dog, Josh, and will show you the facilities and assistance available for disabled and older people along the way.

Watch the other films to find out about accessible travel in London using buses, the Tube, Taxi and Private Hire and River services. There’s also an introduction to planning journeys and tickets from Baroness Tanni Grey Thompson.

Turn on closed captions in the Youtube player if you would like to read what Lee says. There are also audio described and British Sign Language versions of all the films.

Original versions:
Audio described:
British Sign Language:

My name's Lee and I'm a broadcast journalist, and one of the reasons that
I enjoy living in London so much is because of the transport network. The freedom that being able to
travel independently for my job is something that I really value. This is Josh, my lovely guide dog. He helps me get around wherever I travel. We've just arrived here
at St. Pancras International and we're heading to the
ExCel Centre in East London to do a very special piece of reporting. We'll be going by bus,
London Overground train and on the DLR. For more information on using the bus,
watch our accessible bus film. Next, I need to get
the London Overground train from Caledonian Road and Barnsbury
to Stratford. Whenever you can,
book assistance before you travel at London Overground stations. Twenty-four hours in advance is best. The number to call is… From buying a ticket to helping you
to the lifts, and onto the trains, you will always find
the staff are helpful to you. For the London 2012 Games, lifts like these have been installed at Camden Road, Gospel Oak,
Hackney Central and Wembley Central. So all of them have step-free access
in time for the Games. There will be many people travelling
during the Games, so you may find at times
you need to queue to use these lifts. So allow plenty of time for your journey. Newly built London Overground stations such as Hoxton and Shoreditch High Street are completely step-free from street to train. Once on the platform, there are help points
if you need any assistance. (TRAIN BEEPING) There are also manual boarding ramps which staff use to help
wheelchair users board when the platform doesn't have level access. Once on board the train, we can make use of the designated space for
passengers with disabilities. Again, also useful for wheelchair users too. All London Overground trains
are new and fully accessible. You can walk all the way
from one end to the other. All of the DLR stations and trains
are fully accessible for wheelchair users and those with limited mobility. If you use the stairs,
to make them as safe as possible there is a high-grip surface on the steps, as well as tactile surfaces
at the top and bottom of the stairs. Once you're on the platform, there are
easy-to-read passenger information displays. And there is tactile paving
at the edge of the platform. There is level access from the street
right onto the train. And the level boarding makes it easier
to board the train for everyone as well as alight. The DLR is extremely accessible,
there are lifts everywhere so people who need to use lifts
can have ready access to them. One thing I really like about it is that there's no gap between
the train and the platform. And also, as you're approaching your station,
it'll tell you that it's about to come up. So the DLR is extremely accessible. It's nice and open,
lots of space and very clean. During the Games, staff will be on hand
at 26 of the 45 stations on the DLR network, as opposed to the usual four stations. Therefore, extra assistance
will be available if necessary. If you're flying into London
for the London 2012 Games, the DLR is also a great way to get there
from London City Airport. And remember that special report
I was going to make? Well, you've just watched it. Come on, Joshie.

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